Shipping Rates and Custom Policy

Track My Order on RHIZMALL

How to track my order with RHIZMALL?

You can track your order easily by going through following steps:

  1. Go to RHIZMALL.pk
  2. Click on the tracking logo given in the top right corner next to the search option.
  3. You’ll be directed to a page where you shall be able to see tracking details regarding your order. 
  4. Change Shipping Address

Change Shipping Address

Can I change my shipping address after my order is placed?


Yes, any information in any order of yours can be changed/ edited within the first 48 hours of order confirmation. Please connect with us at +923000893300 from Monday to Saturday from 10:00 a.m. to 5:00 p.m or email us at [email protected] 

Unfortunately, no changes can be made once the order is in processing stage. If your order is in the “Processing” stage, please cancel it and place a new order with the updated details.

Although, you can update your personal details in your account before placing an order through:

Login to your account > Address Book > Add a new address > Save

RHIZMALL covers Custom & Duties

Does RHIZMALL cover Customs & Duties Taxes?

RHIZMALL does not cover Customs & Duties Taxes. These charges are the tax you pay to the government of the country you are living in for bringing any particular foreign goods, products or object within the borders of the country. For further details please refer to the following link.

RHIZMALL delivers worldwide

Does RHIZMALL deliver orders internationally?


Yes we do. Please refer to following link for further details regarding international shipping:
https:/

Shipping Information Zone wise

Shipment Charges

Does RHIZMALL cover shipment charges?

No, Shipment charges are payable to delivery companies and vary depending upon the weight of your parcel and your shipping zone.

Custom & Duties

What are Customs & Duties Taxes?

Customs Duty is a tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country’s economy, residents, jobs, environment, etc., by controlling the flow of goods, into and out of the country. Although the global customers order and purchase the goods online, the goods are still subject to an import procedure to clear the shipment through customs.

For deliveries outside Pakistan, customs duties and local taxes have to be paid by customers at the time of shipment delivery. The amount of duties and taxes depend on the policies of your destination country. 

The payment of duties and taxes are typically the responsibility of the receiver i.e. the person who purchased the goods not the shipper. RHIZMALL is not responsible to pay for any customs duties charged to their customer at the time of the receival of the package. RHIZMALL assumes their customers are aware of their resident countries duties and custom regulations and also that they are responsible to pay custom duties imposed by their country of origin. In some cases RHIZMALL will take double confirmation from the customer before shipping out the order. In cases where a customer refuses to pay the Customs and Duties levied by their country of origin, RHIZMALL reserves the right to refuse to dispatch the order or cancel the order.

For further details please refer to the following link.

Customers Pay Customs & Duties

Why should I pay Customs & Duties Taxes? 

The payment of duties and taxes are typically the responsibility of the receiver ie the person who purchased the goods not the shipper. RHIZMALL is not responsible to pay for any customs duties charged to their customer at the time of the receiving of the package.

RHIZMALL covers Custom & Duties

Does RHIZMALL cover Customs & Duties Taxes?

RHIZMALL does not cover Customs & Duties Taxes. These charges are the tax you pay to the government of the country you are living in for bringing any particular foreign goods, products or object within the borders of the country. For further details please refer to the following link.
https://Rhizmall.pk/pages/shipping

Customs & Duties to the delivery company

Should I pay Customs & Duties Taxes to the delivery company?

Yes. For further details please refer to the following link.

When are Customs & Duties applicable?


What are Custom & Duties

What are Customs & Duties Taxes?

Customs Duty is a tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country’s economy, residents, jobs, environment, etc., by controlling the flow of goods, into and out of the country. Although the global customers order and purchase the goods online, the goods are still subject to an import procedure to clear the shipment through customs.

For deliveries outside Pakistan, customs duties and local taxes have to be paid by customers at the time of shipment delivery. The amount of duties and taxes depend on the policies of your destination country. 

The payment of duties and taxes are typically the responsibility of the receiver i.e. the person who purchased the goods not the shipper. RHIZMALL is not responsible to pay for any customs duties charged to their customer at the time of the receival of the package. RHIZMALL assumes their customers are aware of their resident countries duties and custom regulations and also that they are responsible to pay custom duties imposed by their country of origin. In some cases RHIZMALL will take double confirmation from the customer before shipping out the order. In cases where a customer refuses to pay the Customs and Duties levied by their country of origin, RHIZMALL reserves the right to refuse to dispatch the order or cancel the order.

For further details please refer to the following link.

When are Customs & Duties Taxes applicable on any package?

Each country has its own customs laws and the duties for different types of goods and values are set locally. Any international transportation/courier company carrying the RHIZMALL order packages, must adhere to local customs legislation and the receiver’s of the packages has to pay the custom duties to clear shipments on arrival. For further details please refer to the following link.

Customs & Duties to the delivery company

Should I pay Customs & Duties Taxes to the delivery company?

Yes. For further details please refer to the following link.

Delivery Timelines

Estimated time of Order delivery

What is the estimated time of arrival for my package?

The delivery timeline for any order depends on order placement date, your location, brand, and product categories. However, generally all orders are dispatched for delivery 

Missed my package delivery

I missed my package delivery, what should I do now?

If you missed the delivery due to any reason, we’ll attempt to deliver your order again, the next working day. 3 attempts will be made to deliver the order before the cancellation.

For COD orders, your order would be cancelled and you will have to place another order if you still want the item. For Paid orders, please contact our customer service at +92343 4077920 or email us at [email protected]

Common reasons for delivery delay

What are the common reasons for delay?

The most common reasons for delivery delays are:

  • Vendor Sourcing Issues: The vendor could take longer than expected time to fulfill your order.
  •  
  • Courier service delay: Either Movex,Trax, TCS, and FedEx takes a longer than expected time to deliver your order.

  • Cross Border shipment delay: Due to Air Transportation or custom delays, your Cross Border order may take longer than usual to be delivered.

  • Customer not available: Our delivery company has not been able to get in touch with the customer.

  • Wrong Address / Phone Number: While placing an order the customer has entered an incorrect address or phone number, leading to late delivery.

  • Extreme Weather: The weather conditions of the destined city may be rough, for example, heavy rainfall, smog, landslide, etc. which may result in a delivery hold-up.

  • Law and Order conditions: Due to religious procession, lockdowns, strike issues resulting in route blocking, you may receive your package after the promised time.
  •  
  • Act of God and pandemic situation: Delivery may get delayed due to an act of God and pandemic situations such as Covid-19, earthquake, and other related scenarios that can become hurdles in delivery.
  • Contact before delivery

Complaint about the rider

I have a complaint about the courier executive who came to deliver my order. Who should I reach out to?

RHIZMALL strives to ensure that customers enjoy the ultimate shopping experience on the platform, and reap the benefits of online shopping while experiencing true customer delight.

Our teams are working round the clock to ensure that your experience is as good as it could be, and really appreciate you for visiting the Help Center. We have dedicated a team member to follow up with our Delivery Partner with regards to the concern with the rider. Feel free to contact our customer service at +923434077920 between 10:00 am to 05:00 pm or email us at [email protected] and we’d b happy to assist you.

  • Complaint about the rider

Estimated Shipping Date mean on the product page of RHIZMALL

What’s does Estimated Shipping Date mean on the product page of RHIZMALL? 

An estimated shipping date is exactly as it sounds — an educated guess on when the order will ship out. It’s not always perfect and may end up being a day or so off because of order fulfillment cutoffs (e.g., the difference of placing an order at 10:00 am and 10:00 pm can add a day to the overall delivery timeline).

Please Note: Delivery will vary as per customer’s location.

SHOPPING CART

close
0
    0
    Your Cart
    Your cart is emptyReturn to Shop