How to track my order with RHIZMALL?
You can track your order easily by going through following steps:
Go to RHIZMALL.pk
Click on the tracking link given in the footers next to the Help Section.
You’ll be directed to a page where you shall be able to see tracking details regarding your order.
Enter your order tracking number and you'll be track your order
Change Shipping Address
Can I change my shipping address after my order is placed?
Yes, any information in any order of yours can be changed/ edited within the first 8 hours of order confirmation. Please connect with us at +923000893300 from Monday to Saturday from 10:00 a.m. to 5:00 p.m or email us at care@Rhizmall.pk
Unfortunately, no changes can be made once the order is in processing stage. If your order is in the "Processing" stage, please cancel it and place a new order with the updated details.
RHIZMALL covers Custom & Duties
Does RHIZMALL cover Customs & Duties Taxes?
RHIZMALL does not cover Customs & Duties Taxes. These charges are the tax you pay to the government of the country you are living in for bringing any particular foreign goods, products or object within the borders of the country.
Shipping Information Zone wise
Does RHIZMALL cover shipment charges?
No, Shipment charges are payable to delivery companies and vary depending upon the weight of your parcel and your shipping zone.
Estimated time of Order delivery
What is the estimated time of arrival for my package?
The delivery timeline for any order depends on order placement date, your location, brand, and product categories. However, generally all orders are dispatched for delivery
Missed my package delivery
I missed my package delivery, what should I do now?
If you missed the delivery due to any reason, we’ll attempt to deliver your order again, the next working day. 3 attempts will be made to deliver the order before the cancellation.
For COD orders, your order would be cancelled and you will have to place another order if you still want the item. For Paid orders, please contact our customer service at (+92) 319 8528605 or email us at care@Rhizmall.pk
Common reasons for delivery delay
What are the common reasons for delay?
The most common reasons for delivery delays are:
Vendor Sourcing Issues: The vendor could take longer than expected time to fulfill your order.
Courier service delay: Either Movex, Trax, TCS, and FedEx takes a longer than expected time to deliver your order.
Customer not available: Our delivery company has not been able to get in touch with the customer.
Wrong Address / Phone Number: While placing an order the customer has entered an incorrect address or phone number, leading to late delivery.
Extreme Weather: The weather conditions of the destined city may be rough, for example, heavy rainfall, smog, landslide, etc. which may result in a delivery hold-up.
Law and Order conditions: Due to religious procession, lockdowns, strike issues resulting in route blocking, you may receive your package after the promised time.
Act of God and pandemic situation: Delivery may get delayed due to an act of God and pandemic situations such as Covid-19, earthquake, and other related scenarios that can become hurdles in delivery.
Contact before delivery
Complaint about the rider
I have a complaint about the courier executive who came to deliver my order. Who should I reach out to?
RHIZMALL strives to ensure that customers enjoy the ultimate shopping experience on the platform, and reap the benefits of online shopping while experiencing true customer delight.
Our teams are working round the clock to ensure that your experience is as good as it could be, and really appreciate you for visiting the Help Center. We have dedicated a team member to follow up with our Delivery Partner with regards to the concern with the rider. Feel free to contact our customer service at (+92) 319 8528605 between 10:00 am to 05:00 pm or email us at care@Rhizmall.pk and we'd b happy to assist you.
Estimated Shipping Date mean on the product page of RHIZMALL
What's does Estimated Shipping Date mean on the product page of RHIZMALL?
An estimated shipping date is exactly as it sounds — an educated guess on when the order will ship out. It's not always perfect and may end up being a day or so off because of order fulfillment cutoffs (e.g., the difference of placing an order at 10:00 am and 10:00 pm can add a day to the overall delivery timeline).
Please Note: Delivery will vary as per customer's location
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