To Request an order cancellation, email admin@rhizmall.pk with the order number, product name, and original proof of purchase receipt, and a customer care staff will get in touch with you. The alternative is to phone us at (+92) 300 0893300, which is open from Monday to Saturday from 9:00 am to 5:00 pm (Pakistan Standard Time). Additionally, your product must be returned to us within 7 days after receiving it for the case to continue.
ELIGIBILITY CRITERIA FOR ORDER CANCELLATION
Same Day Delivery : When ordering for “same-day delivery,” you have 30 minutes from the time your order was confirmed to cancel it. After 30 minutes, customers may submit a cancellation request, however, Rhizmall’s policies on brand/vendor/seller/distributor, shipment company delivery schedules and the type of the goods will determine whether the request is approved.
Unpaid COD Order : If a customer places an unpaid COD order and requests that their order is canceled, the order will be canceled immediately, even if it hasn’t yet left the Rhizmall warehouse.
Paid orders : Cancel for any reason as long as you notify us within 48 hours of the order confirmation.
Paid Ready to ship : If cancellation is requested within 48 hours of order confirmation then the complete amount will be refunded without any question.
Paid Made to order : Rhizmall reserves the right to charge 25% of the order value as labor, production, and resource costs payable to partner brands if a paid made-to-order is canceled after 48 hours of the order’s confirmation. If you choose to cancel your order, Rhizmall will remove 50% of your paid amount as the cost of the products once the order has reached the production phase, is in the final stages of production, and/or is received in our warehouse.
Order Delay by Brand : f the customer has received prior notice of the delay from the Rhizmall team via SMS, email, or Rhizmall’s/social media channels and there is a delay in delivery from the Product end
Customer has the following rights: If something goes wrong, the consumer has the opportunity to let us know and have their order cancelled within 24-48 hours
NON ELIGIBILITY CRITERIA FOR ORDER CANCELLATION
Rhizmall holds the right to charge cancellation fees if cancellations are reported after 48 hours.
- Rhizmall holds the right to charge 10-15% fee of the total amount of the article in case ‘change of mind’ is given as reason for cancellation for a made to order Product.
- In case bank deposit is chosen as an option for payment, then the customer needs to clear the pending balance amount within 7 business days or else their order will be automatically cancelled.
- Once the order is “Received at Rhizmall Warehouse” and 50% of the amount is paid by the customer against their order, Rhizmall will call the customer and notify them to clear their balance payment within 72 hours of time. If a customer fails to pay the balance amount within the above given time frame, Rhizmall has the right to hold his inventory for a particular time. After that Rhizmall holds the right to cancel the order and ship it back to the brand.
- Product pictures in case of made to order products are only shared with the customer for quality assurance purposes and Rhizmall will only cater to alterations requested by the customer at this point. The customer can’t cancel the order at this point or ask for a refund or replacement since this is a custom made product and is already made and delivered to us from the brand against your order number.
- Rhizmall always notify customers via email in case there is a change in delivery date from the brand’s end. Rhizmall holds no responsibility with production capacity, therefore once email is sent as notification to client, request for cancellation can be requested within 48 hours of email notification receiving or through any of our social media channels.
